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New to Therapy: A Guide to Accessing Mental Health Support in Australia

Just as we care for our physical well-being, looking after our mental health and addressing our emotional and psychological needs is just as important. However, if you are new to therapy it can be a little daunting taking the first steps to seek mental health support and finding the right service for you.

Here is a step-by-step guide to obtaining a Mental Health Care Plan in Australia and a referral to a mental health practitioner to book your first appointment.


What is a Mental Health Care Plan (MHCP)?

In Australia, the Mental Health Care Plan is a structured approach to accessing mental health services and provides the opportunity to claim medicare rebates for up to 10 therapy sessions (individual or group services) per calendar year (from 1 January to 31 December). Through this plan, the government offers financial support, with reimbursements, which are deposited back into your account following each appointment.

For more information on the Better Access Initiative and the Mental Health Care Plan, you can visit the Services Australia website.

What is a Mental Health Care Plan (MHCP)?

Step 1: Schedule an Appointment with Your General Practitioner (GP)

The first step towards obtaining a Mental Health Care Plan is to schedule an appointment with your General Practitioner (GP). Any GP will be able to provide a MHCP, however, you can also ask when booking your appointment if there is a GP available who has experience or specialises in Mental Health treatment and that you’d like to enquire about a Mental Health Care Plan. A longer appointment is usually required to complete the MHCP so it is important to mention this when booking.

Step 2: Discuss Your Mental Health Concerns

It is important to discuss your mental health concerns in detail. Explain your interest in accessing psychological support and inquire about the eligibility criteria for obtaining a Mental Health Care Plan. Be transparent about any symptoms, challenges, or issues you are facing. Your GP will consider this information to determine the best course of action, which may include recommending a Mental Health Care Plan and referring you to a psychologist, psychiatrist or other mental health care specialist.

Step 3: Request a Mental Health Care Plan

If your GP agrees that a Mental Health Care Plan is suitable for your situation, they will ask you to complete a questionnaire to assess your mental health needs. They will then provide the relevant documentation.

During your discussion with your GP, inquire about the number of sessions covered under the Mental Health Care Plan. In Australia, the plan typically allows for up to 10 subsidised sessions with a Medicare rebate per calendar year.


Step 4: Request a Referral Letter to a Psychologist or Mental Health Practitioner

Along with your Mental Health Care Plan, your GP will also need to provide a Referral Letter to a suitable mental health practitioner just as they would do for any specialist.

Your GP may be able to recommend a suitable professional who has experience and expertise in treating the concerns you discussed. This may be a psychologist, psychiatrist, social worker, therapist or other mental health specialist. What’s the difference?

Consider factors such as location, access to telehealth online appointments, availability, and compatibility with your preferences.

You can also tell them the name of the psychologist or therapist you’d like to see. To see an Elevated Minds Psychologist ask your GP to make out your referral letter and MHCP to Elevated Minds Psychology – from here you can pick whoever you’d like to see from our team.

Step 5: Schedule an Appointment with the Psychologist

Contact the psychologist or mental health care specialist that has been listed in your referral letter to schedule an initial appointment. Inform them that you have a Mental Health Care Plan, as they will need this information to proceed. Be sure to discuss any specific preferences or requirements you have regarding therapy. Additionally, confirm the Medicare rebate amount and any associated fees you may need to pay for each session.


Remember, reaching out for help is courageous. Seeking treatment with a psychologist is a sign of strength and self-care. It is a proactive step towards prioritising your mental health, navigating mental health challenges and investing in your personal growth and well-being. Your GP is also there to guide you through the process and support your mental health journey and may recommend scheduling regular check-ins with you.

If you already have your Mental Health Care Plan and would like to enquire about booking your first appointment with one of the team at Elevated Minds Psychology click here.


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